ALL SALES FINAL
Our advent calendars are sealed, blind-box, seasonal items. For that reason, all sales are final. We do not accept returns or exchanges, and we do not offer refunds for change of mind, ordering by mistake, gifting changes, or not loving the surprise contents.
IF SOMETHING GOES WRONG ON OUR END, WE'LL MAKE IT RIGHT
We want every order to arrive perfect. We will send a free replacement (or, if a replacement isn't available, a refund) in these cases only:
- Damaged or defective item: Contact us within 7 days of delivery with your order number and clear photos of the item and its packaging.
- Wrong item received: Contact us within 7 days of delivery with your order number and a photo of what you received.
Orders without Shipping Protection that are lost or marked delivered but not received: contact us and we'll open an investigation with the carrier on your behalf. We aren't able to reship or refund packages that tracking shows were delivered to the address provided.
ADD-ON FEES
Shipping Protection and Express Shipping fees are non-refundable once your order has shipped.
HOW TO CONTACT US
Email supportlittledoorsurprises.com@gmail.com with your order number. We reply within 1–2 business days.
Nothing in this policy limits any rights you may have under the consumer protection laws of your country or region.