PROCESSING TIME
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email as soon as your order ships.
DELIVERY TIMES
- Standard shipping: 7–15 business days after your order ships.
- Express shipping (add-on): Your order is prioritized for processing and sent with a faster service. Estimated delivery: [5-10] business days after it ships.
Delivery times are estimates, not guarantees. During the holiday season, carriers may experience delays outside our control. We recommend ordering early to receive your calendar before December 1st.
SHIPPING PROTECTION
Shipping Protection is an optional add-on available on the product page. If your protected package is lost, stolen, or damaged in transit, we'll reship your order free of charge. Contact us within 30 days of your order date with your order number (and photos, if damaged).
ADDRESS ACCURACY
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If you notice a mistake, email us within 12 hours of ordering and we'll do our best to update it before it ships.
INTERNATIONAL ORDERS
We ship internationally. Any customs duties, import taxes, or fees charged by your country are the responsibility of the customer and are not included in our prices or shipping fees. Packages refused or unclaimed due to customs charges are not eligible for a refund.
QUESTIONS?
Email supportlittledoorsurprises.com@gmail.com with your order number.